Top Image Inner Pages

CUSTOMER SUPPORT CENTER

Welcome to our Customer Support Center.

General support topics and FAQs are listed below for you to browse. If you need further assistance, you can reach us live via phone during our business hours, Monday through Friday, 9 am to 5 pm PST @ 1-800-404-1065, or send us an email to info@genesaliving.com, with your inquiry, and we will respond as quickly as possible during business hours.

ORDERING

 

Methods of Ordering

Order Online (HERE)
Order by Phone @ 1-800-404-1065
For International Orders call 1-800-404-1065 or email orders@genesaliving.com
Order via Check (for instructions see FAQs below)
Order via Email (orders@genesaliving.com)
Order via FAX @ 888-803-1794

Methods of Payment

Genesa accepts Visa, MasterCard, Discover, American Express and PayPal.

Note: Your billing address will need to match the address your credit card company has on file. If it does not match, your order may be declined for security purposes.

Edit My Order

You can edit your order in the cart prior to payment. If you find an error or need to edit the order after your payment has been processed, you may contact us at 1-800-404-1065 for assistance or email us at orders@genesaliving.com and describe the issue with your order. If the order has not shipped yet, we can assist you. However, once the order has shipped, we are unable to assist you with any order alterations. Our Shipping Calendar can help you with determining the day your order will/did ship (see our Shipping Calendar HERE).

Cancel My Order

Your order can be cancelled at any time by calling 800-404-1065 prior to shipment (see our Shipping Calendar HERE). You may also email us to cancel an order prior to 10 am on any business day. If your email or phone call is received after 10 am PST, the order may already have shipped and we will be unable to assist you. In addition, if you have already received tracking information via email, it is too late to cancel an order.

Track My Order

Online Orders: You will receive an email confirmation directly from USPS within 24 hours of your order shipping. This email contains your tracking information and is sent to the email address affiliated with your order.

Non-Online Orders or Wholesale Orders: You may phone 1-800-404-1065 or email info@genesaliving.com if you need assistance with tracking an order.

International Orders

We ship direct to a number of countries in quantities of 1-3 bottles. Please contact us at 800-404-1065 or email us at orders@genesaliving for an order form. Order forms can be returned to orders@genesaliving.com or faxed to 888-803-1794. Additional information can be found HERE.

Coupon Redemption

Genesa specials may, at times, include a coupon code for use in the online store. If you are experiencing difficulty using a coupon code or if you would like to apply a coupon code to a phone order, please call us at 1-800-404-1065.

SHIPPING

Domestic Shipping Rates

Domestic shipping on retail orders of less than $100.00 is currently a flat rate of $7.95 per order. Domestic retail orders of $100.00 and over qualify for free standard shipping. Wholesale shipping rates are available upon request. All retail orders ship USPS Priority Mail (2-3 business days). If for any reason you require a different carrier (such as UPS), the order must be placed via phone at 800-404-1065 and additional charges may apply.

International Shipping Rates

International shipping rates vary depending on destination and are calculated per shipment, based on customer provided information. To get a shipping quote for an international order, email your request and shipping address to orders@genesaliving.com and we will respond with a quote within 3 business days.

Free shipping or reduced shipping offers do not apply to international orders.

Please note: Any duties, tariffs, or local taxes that may apply to your order are your responsibility. For additional customer guidelines and responsibilities for international orders, visit HERE.

Expedited Shipping

Expedited delivery options are not available for retail or wholesale orders. However, in case of emergency, you may phone us and see if there is an earlier shipping date available for a USPS Priority Mail shipment (2-3 business days).

Shipping Calendar

Orders are shipped on Monday, Wednesday and Friday.

  • Orders placed before 11 am PST on Monday, Wednesday or Friday will ship the same day (excluding holidays).
  • Orders placed after 11 am PST on any business day or any holiday will be processed and shipped the next shipping day.
  • Orders received on the weekend (Friday after 11 am PST, Saturday & Sunday) will be processed the following Monday.

Holidays or interruptions in typical shipping dates will be noted in our NEWS section. Annual anticipated dates that may cause adjustments in our shipping schedule are noted HERE for your convenience.

Lost or Damaged Shipment

Please contact Customer Support at 1-800-404-1065 during regular business hours for assistance or email orders@genesaliving. Please include your name, order date and order number to expedite assistance.

Returns

Genesa will accept returns on products for up to 30 days after receipt for a full refund of the original purchase price (excluding shipping and disposal fee).

Prior to returning any items, a MANDATORY PRE-AUTHORIZATION is required.  To receive a return authorization number (RA#), send an email and include the following information:  name, order number, product(s) being returned, reason(s) for return, telephone number and/or email address. Send your request to: admin@genesaliving.com.

Once the return is approved, you will receive an RA#.  This number MUST appear on the outside of the package.  Any shipments returned without a valid RA number will be refused and returned to sender.

Once the return is received, we will issue a refund to the credit card used for the original purchase. It is the responsibility of the customer to pay for return shipping.  There is a 20% disposal fee charged on all returns.  ABSOLUTELY no product returns will be accepted after 30 days.

Please note: It is advised that you insure all returns as we cannot issue a refund on lost returns/packages.

Autoship

Genesa offers an Autoship option for several products. This option can be found in our store, on the individual product pages, below the product description. This feature allows you to select how often you’d like your product to be automatically replenished and shipped to you. Once you’ve selected an Autoship option and read and checked the Autoship Terms box, we’ll set up your future deliveries and send you an email confirmation with the date of your first shipment. You can cancel your Autoship anytime by phoning us at 800-404-1065 or emailing orders@genesaliving.com at least 5 business days prior to your next scheduled shipment. Learn more about the Autoship program HERE.

Note: Shipping costs will be added based on our current published shipping rates.

HOLIDAY HOURS

Genesa observes the same holiday schedule as the United States Postal Service with additional days scheduled as necessary. To track how each observed holiday impacts the orders and shipping schedule for that holiday, you can find more details in the News announcements located on our home page (visit News HERE). Announcements will be posted with instructions for last days to order prior to a holiday and when shipping will resume after a holiday. Note: our office may be open for certain listed holidays but we are unable to ship due to USPS observed holidays (see HERE).

SOLD IN STORES

Genesa’s products are sold in a variety of retail stores, clinics and pharmacies across the contiguous United States. We do not have any international outlets at this time. Currently northern CA, OR, WA, UT and NY have highly accessible locations. If you are interested in finding out if there is an outlet near you in one of those states, please contact us at info@genesaliving.com or 800-404-1065. Otherwise we invite you to use our toll free number or our online store for your shopping convenience.

SCENT

The scent of Total Amino Solution may vary from lot to lot, as stated on the label: “Natural color and odor variations may occur in this product.”

Scent variance is a natural tendency for amino acids and may become pronounced in the warm months. If a bottle does get warm during transport and emits a stronger than usual scent, the efficacy and condition of the product is still perfectly viable. A quick remedy is simply to refrigerate the product.

If you do opt to refrigerate, the lid must remain on, as moisture, not heat, may damage the product.

FAQs

Can I order via check?

Yes, you may order via check.
To order by check, please mail your payment along with your name, address, phone number and order description to:

Genesa Inc
Attn: Accounts
18 Oak Street #543
Brentwood CA 94513

Please specify what product you are ordering and where you would like your product to be shipped. Note: By sending a check, your product may take slightly longer to arrive than the normal delivery time as we must wait for your check to clear our bank.

How long does it take for my order to be shipped?

Most orders ship within 2 business days. On Monday, Wednesday and Friday, orders received by 11 am PST ship the same day, USPS Priority Mail (2-3 business days). To see which day your order will ship you can visit our Shipping Calendar HERE.

Do you have any reading material or additional information regarding your products?

Yes. We recommend your browse our library for general information, specific symptom related information, and miscellaneous articles related to our products. Browse HERE.

What is the shelf life for your products?

Each product has a Best Use By date on the bottle. You may phone us at 800-404-1065 if you have an additional question(s) regarding a specific lot number or if the date is illegible.

How many capsules are in a bottle of Total Amino Solution?

There are 180 capsules in each bottle.

Does Total Amino Solution come in a different size?

Total Amino Solution currently only comes in our 180 capsule size bottle.

Can I take your products on an empty stomach?

Yes. You may also take them with a glass of juice or a piece of fruit.

Is Total Amino Solution vegan safe?

Yes.

Can my child take Total Amino Solution?

Yes, they can take Total Amino Solution. However, we recommend that you always consult your child’s personal healthcare practitioner before making any dietary changes.

Can I take Total Amino Solution if I’m pregnant/nursing?

Yes. However, we recommend that you always consult your personal healthcare practitioner before making any dietary changes.

Does Total Amino Solution come in a powder form?

Not currently; however, development is under way and we are hopeful Total Amino Solution will become available in powder form in the near future.

Which countries do you ship to?

We currently ship to Canada, Australia, New Zealand, Sweden, Switzerland, and the UK. If you do not see your country listed, you may still contact us at orders@genesaliving.com and we would be happy to review the customs regulations for your specific country. Please note: Some countries allow the import of certain types of products for personal use only. As a result, we currently only ship 1-3 bottles to any international address.

For more detailed information regarding international shipping or how to place an international order, visit HERE.